Structured Sale: listening and needs.

The intent of the module is to enhance the ability to analyze customer needs through the listening process. Often what is observed in the relationship between travel agent and customer in the agency is a conversation full of information, very long-winded and not always effective and useful. How can this relationship be changed? How to train listening and which listening is more useful with which client? How to transfer this information to the tour operator in order to create the most suitable package?